What is Eswatini Exellence Awards

The Service Excellence Awards it is the premier continental customer service awards which are conferred to organisations who are doing so well in championing, promoting service excellence. The awards are offered at country level and continental level. Winning organisations from each country participate at continental level. The Service Excellence Awards are organised and managed by CICM in partnership with IRDM. Consumer expectations are continually rising, the wider community is becoming aware of the value and role that Customer Service plays in achieving business success. This highly demanding area is arguably the critical success factor for many organisations and the country at large. Eswatini Service Excellence Awards recognise, promote and reward excellence, professionalism and outstanding achievement in all sectors of the country.


Services: Our practical and innovative programs equips you with tools to create customer centric experiences for the whole organisation, as well as a practical approach focused on global best practices and current trends.

  • Contact Centre management
  • Customer Relationship management
  • Customer Experience management Training
  • Mystery shopping
  • Customer Service Website


    Customer Service Training AND Consultancy

    IRDM is an official partner of The Chartered Institute of Customer Management (CICM), Triskel Consulting and Independent Contact Centre Consultants Association (ICCCA). Through this partnership IRDM promotes and advocates for service excellence in the Kingdom of Eswatini, by running Eswatini Service Excellence Awards and offering customer service and call centre management training, enhancing professionalism, quality and performance in the customer services industry to meet international standards. We boast of a knowledgeable and highly experienced team in call centre and customer service training drawn from the Independent Contact Centre Consultants Association (ICCCA) and other International Customer service bodies which we are a members to. We provide Customised inhouse training to suite your organisational needs.

    Why Should You Celebrate?

    Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization. The five core goals of Customer Service Week are:

  • Boost morale, motivation, and teamwork.
  • Reward frontline reps for the important work they do all year long.
  • Raise companywide awareness of the importance of customer service.
  • Thank other departments for their support.
  • Remind customers of your commitment to customer satisfaction.
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