CERTIFICATE IN CALL CENTRE MANAGEMENT

In this course, we take a closer look at customer service and the overall customer experience of call centers.

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SECURITY MANAGEMENT

This certificate provides you with an introduction to key ideas, techniques and issues central to professional security management.

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BUSINESS STUDIES

It is a certification that gives individuals a deep understanding of the inner workings of successful businesses.

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CERTIFIED CALL CENTER PRACTITIONER(CCCP)

The participants of this certification will develop the necessary knowledge and skills to work in an inbound or outbound contact center.

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CERTIFIED CUSTOMER SERVICE PRACTITIONER (CCSP)

Equips learners with skills to deliver high quality products and services in line with the organisation's customer service standards.

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SECRETERIAL

Graduates may work as administrative assistant, general office assistant or executive assistant.

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ACCOUNTING AND FINANCE

The graduates may work as a Financial Accountant, Forensic Accountant, Management Accountant, Auditor and so on.

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CERTIFICATE IN GUIDANCE AND COUNSELLING

Designed for persons involved in the education, growth and development of human beings.

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Short Courses (Capacity Building And Development)

The Institute of Research Management and Development believes in continuous training and development of the work force, It therefore provides a platform for professionals to meet interact, network and share experiences with others from throughout Africa. We have scheduled Seminars, Conferences and workshop spread throughout Africa. The short courses are offered in Swaziland, South Africa, Zimbabwe and Kenya. We also can conduct Satellite trainings on request for a group of six or more participants in Asian countries namely Malaysia, China, United Arab Emirates and Singapore. The Short courses are combined with an excursion schedule (site seeing) to allow a relaxed entertaining environment for participant to learn from each other.

Organisations Trained

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